Politique de remboursement
We have a 30-day return policy, which means you have 30 days
after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition
that you received it, unworn or unused, with tags, and in its original
packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at our contact page. Please
note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as
well as instructions on how and where to send your package. Items
sent back to us without first requesting a return will not be
accepted.
You can always contact us for any return question at our contact us
page.
Damages and issues
Please inspect your order upon reception and contact us
immediately if the item is defective, damaged or if you receive the
wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods
(such as food, flowers, or plants), custom products (such as special
orders or personalized items), and personal care goods (such as
beauty products). We also do not accept returns for hazardous
materials, flammable liquids, or gases. Please get in touch if you
have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return,
and let you know if the refund was approved or not. If approved,
you’ll be automatically refunded on your original payment method
within 10 business days. Please remember it can take some time for
your bank or credit card company to process and post the refund
too.
If more than 15 business days have passed since we’ve approved
your return, please contact us at our contact page.